Contacting the Help Desk

Contact the help desk if you have a question about the operations of eGrants, or have encountered a "bug".

Inquiries concerning NOFAs, application content or general program A coordinated group of activities linked by common elements such as recruitment, selection, an d training of participants, and staff, regular group activities, and assignment to projects organized for the purpose of achieving the mission and goals of national service, and carried out with the assistance provided under the Act. questions should be directed to the specific program officer or program staff.

• Senior Corps: Contact your Corporation State Office.

• AmeriCorps An umbrella term that refers to programs that are designated by the Corporation as national service programs and the participants in them. AmeriCorps includes AmeriCorps*State/National, AmeriCorps*VISTA, and AmeriCorps*NCCC (National Civilian Community Corps). *State/ National Applies to a person residing away from the nation of which he or she is a citizen, or to a person under the protection of a specified nation. : For AmeriCorps*State/National specific technical assistance and information, click here.

• AmeriCorps* VISTA Volunteers in Service to America, an AmeriCorps program. A Full-time, national service program for men and women ages 18 and older interested in developing lasting solutions to the problems of poverty in America. AmeriCorps*VISTA members serve nonprofit, faith-based, and community organizations and agencies to develop permanent infrastructure that aids and expands services, strengthens programs, and empowers low income individuals. AmeriCorps*VISTA is under the AmeriCorps umbrella and is administered out of the Corporation's State Offices. : Contact your Corporation State Office.

• Learn and Serve America: State Education Agencies should contact your Corporation State Office.

• Peer Reviewers and Facilitators: Contact the help desk as described below.

Contacting the National Service Hotline:

1. Click the Contact Help Desk link located at the bottom of most pages. A help request form will open in a new window.

2. Fill out the help request form:

• Include details (you can attach screenshots to your request) about what you were doing when any problem occurred, including a description of the data you were entering.

• Note whether you can reproduce the problem.

• Describe what the system did as a result of your actions; if possible, provide the exact text of any error messages you've seen (again, screenshots are very helpful).

3. Submit your help request.

or

4. Call the National Service Hotline at 1-800-942-2677.